Joe,

We would like to take a moment to thank you for the very professional, courteous and prompt service you and your staff provide. When we contacted you in January 2007 about putting an A/C unit in our home, you came out within and hour to look at the situation and explain the new type unit now available for homes, we received a written bid and brochure on the new unit within 2 days. After we decided to have this installed you had your staff here as promised and the installation went wonderful from being on time to a very courteous knowledgeable staff. After the installation was complete they explained the unit and how to operate it and answering all of our questions. They even cleaned the entire area they were working in before they left. When the staff returned to the shop you called to confirm that everything was working, if we understood how to operate it and that we were satisfied with everything or had any questions, that made the entire process a very satisfying experience. The price was very competitive and the service from start to finish was exceptional!!! Thank you again for everything and please know that we will refer any friends and family to you for any future needs. Your business is an asset to our community.
THANK YOU,
Dan and Debbie Wagner,
Chubbuck, Idaho

Joe installed a Carrier hightech furnace in my home 12 years ago, it has been problem free until today 11-14-06. I called Joe and he had a service tech at my house in less than 30 mins. Within 50 mins my furnace was repaired and the tech was on his way. I don't know of very many, if any Heating and Air business that are dedicated to providing the kind of service J&C does. I will always reccomend J&C to my friends and family.

J&C "You Rock"
Jim Allen - Pocatello Id

My experience working with Joe was flawless. I live in California, but needed a gas furnace for my property in Pocatello, Idaho. Through my research, Joe's name kept surfacing and I decided to take a look at his website. J&C Heating and Cooling Inc., is a Carrier Factory Authorized Dealer, which was important to me. I also noticed all of the community service that J&C Heating and Cooling Inc., has done over the years and that impressed me. As a business owner myself, I believe it is very important to give back to the communities who support our business endeavors.

I called Joe and we discussed Carrier's product line and Joe informed me of all of my options. He was authoritative, informative, friendly, and accessible. I expressed my frustration in being so far away, and Joe assured me that he would take care of everything, which he did. Joe removed my old furnace and installed the new Carrier furnace without a problem. He also emailed digital pictures of the process to me, which was unexpected and very much appreciated.

I find Joe to be a trustworthy professional and it was a pleasure doing business with him. In the future, J&C Heating and Cooling Inc., will be the only company I will call for all of my heating and cooling needs.
Thanks Joe!
Liz

You're in good hands.
Sent: Friday, June 28, 2002
From: Heisler, Chuck

Joe, I want to give you some information concerning the efficiency of the new Carrier airconditioning unit that you installed in early 2000. I have compared my power bills for June and July 2000 with the bills I received in June and July 2001 and for both months, the kilowatt usage has been cut in half! I knew that I would be saving some kilowatt usage on this new unit but had no idea that the savings were going to be that dramatic. Further, the new unit seems to keep the house much cooler than the old one. So, everything is really COOL at my place. Thanks, Chuck Heisler.

Chuck Heisler


To: Joe Barlow
Sent: Friday, May 18, 2001
Subject: Satisfied Customer

My husband Vern and I have known Joe Barlow for years. In 1989 we had him install our gas furnace, hot water heater and air conditioning unit. We were so happy with the service and products that we have stayed with Joe all these years. Even when he changed companies and opened his own business, we have always depended on him. Any problems and Joe is right on it. That means a lot. We have since updated our water heater and furnace and they are even better. You can trust Joe to get the right product for your needs and the right price. And when Joe and his crew are at our house, I feel confident that they will do a good job of installing their product and leave everything in order.

We have our own business and know about customer. And J&C Heating and Cooling know about it too. Joe and Carrie Barlow are the best in our book.

Maxine Nielson
Owner/Big O Tires/Pocatello ID






Joe,

I wanted to thank you for the immediate response to my furnace problem. J&C was the only company out of four that volunteered to help us out in a tough situation Sunday night. The heaters that you delivered that night saved us. Your willingness to help, not knowing whether you would even get the job, speaks volumes to your commitment to customer service. I was very impressed with the installation as well. Your crew was prompt and very efficient laying down tarps on the floor and cleaning up after installation. They asked if everything was to my satisfaction and were very courteous. Unfortunately, you don't find that type of concern any more. We are planning to install a wood stove in our cabin soon and insist that you do the work, if possible.
Please let us know if you would be willing. Thank you again and please feel free to use me as a reference in the future. You guys are great!
Sincerely, Tom Jewell






To: Joe Barlow
Sent: 7/1/2002
From: Hope Carter 672 Moreland Ave.
Mr .Barlow,

Thank you for coming to quickly to do our bid for us. It was greatly appreciated. We were hoping to put the A/C in this summer, but due to some things beyond our control, it will be out of our reach this year.
We had decided to use your services, for many reasons. You were the most reasonable, you explained everything in great detail and were very professional and I thank you for that.

Thank you, Hope Carter






Joe,
I just wanted to take a minute to say thank you again for all the help with our SEABAC facility. My company had already worked with several HVAC companies within the area and had the same resolution with each, way too much expenditure for a non-functional system. I appreciated your willingness to reasearch our demands (because of our cleanroom facility and the variations in HVAC specifications) and consult directly with the carrier engineering team, our engineering team, and use your own personal experience. Unfortunately, my company had to experience a year of faulty craftsmanship and design before we finally were able to find someone who did what they said they would do and produced a great product. The amount of time you put into the project (discussing design, spec's, etc.) before even securing the bid was impressive and reassuring. The projected timelines for completion were dead on (in fact you actually beat both of them) and we were ecstatic to see all charges delineated with no surprises. Thanks again Joe, we could not be more pleased with the work you and your J&C Cooling crew performed.

Aaron Ormond
Quality Assurance Controller
Laboratory Manager
Global Food Technologies






We have had several occasions to work with J&C Heating over the past few years. They have helped us with repairs, problem shooting, and new installations. The most recent was our new 13000 square foot Idaho Falls store. Their prices are very competitive, the work is done well, and there is a fast turn around time. I would recommend J&C, and plan to use them again in the near future on another new project.

Bill Vickers




I wanted to express my appreciation for a job well done on the installation of a new furnace in November of 2002 and then a new air conditioner in June of 2003. The guys did a great job working in such a cramped space and cleaned up beautifully. Our family enjoys being cool in the summer and toasty in the winter. We also enjoy the money saved from the gas and power bills. You have a company to be proud of!!!!

Thanks, Nicole & Mark Esterholdt
Sandpiper Dr, Pocatello




My wife and I purchased a new home a couple years ago and had Joe and his crew install a new air conditioning unit. We were very pleased from the bidding process all the way to the end when we turned the unit on. I was so impressed that I had Joe install a new heating unit at my shop at work. Again, they were there when they said they would be and finished the job in a very timely manner. I will use J & C for any of my future needs and would recommend them anyone who needs help with any heating and cooling needs.

Dan Harding